FAQs

Can I Cancel or Modify My Order?

You can cancel your order within 24 hours of placing it. We strive to process and ship orders as quickly as possible. However, if you need to modify or cancel your order, please contact our customer service team right away. We’ll do our best to accommodate your request.

• If your order has not been shipped yet, we can either add an additional item to your package or cancel your order entirely.
• If your order has already been shipped, we are unable to make any changes or cancel the order.

For assistance, please reach out to our customer service team via our WhatsApp support line or email us at sales@gentsuitshop.com. We're here to help!

Do You Have a Physical Store?

At this time, we do not have a physical store. We are an online-only retailer, serving customers worldwide through our website.

Do I Have to Pay Duties And Import Taxes?

If your order is being shipped to a location outside of the United States, you are responsible for paying any applicable duties, taxes, and import fees. You may also be required to provide your country’s customs agency with any necessary paperwork. Gentsuitshop is unable to assist with the customs process or handle any associated fees.

However, we can provide receipts or documentation to help you with customs clearance if needed.

Please note that Gentsuitshop cannot provide an exact estimate of the duties and taxes you will owe, as these amounts can change at any time without notice. The duties and taxes depend on various factors, such as the value of the goods, weight, dimensions, and your destination country’s specific regulations.

To get an approximate idea of the duties and taxes you may be charged, we recommend reaching out to your local customs office or logistics provider. They can provide you with information on the potential fees for importing goods into your country.

When shopping on our website, you will only pay for the value of the items and the shipping fee. Any additional taxes, duties, or fees are handled by your country’s customs and logistics services.

We recommend checking with your local customs office or logistics provider for further details on import duties and taxes specific to your location.

Where Can I See the Status of My Order?

Once your order is processed, you will receive an email with tracking information within 2-3 business days. Please note that orders are typically processed within 1-2 business days.

You can use the tracking number provided in the email to monitor the status of your shipment. If you have any questions or need further assistance, feel free to contact our customer service team.

How Can I Receive My Package if the Courier Does Not Find Me at the Delivery Address?

If the courier is unable to reach you at the delivery address, they may attempt to deliver the package to someone else at the address who can accept it on your behalf.

If no one is available to receive the package, the courier will return it to the logistics firm’s local branch office. In this case, you may need to arrange for a re-delivery or pick up the package directly from the courier's office.

For more details or assistance, please contact our customer service team.

How Do I Choose the Right Size? 

To help you select the correct size, we have provided a Size Chart at the bottom of our website. Simply compare your height and weight information with the chart, and it will recommend the appropriate size for you based on those measurements. Our size chart is accurate for most customers and works 99% of the time.

Please note that all of our suits are slim-fit, so it’s normal to find that the recommended size may be one size larger than your regular, more traditional suit size.

If you have any doubts or need further assistance, feel free to reach out to our customer service team—we're happy to help!